Hurah Shop – Refunds & Returns Policy

At Hurah Shop, your happiness matters to us. We want every order to arrive in perfect condition, just as you expected. If something isn't right, we're here to help.

1. Return Eligibility

Our products ship directly from our fulfillment partners' warehouses in the United States and overseas. Because of this, we generally do not accept returns for:

Wrong size or color ordered
Buyer's remorse
Change of mind

However, we gladly accept returns or replacements for issues caused by us or our fulfillment partners.

2. Damaged, Defective, or Wrong Item

If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery.

What we need:

Order number
A brief description of the issue
Clear photos showing the problem

Once verified, we will send a free replacement or issue a full refund, depending on your preference.

3. Lost Packages

If your order hasn't arrived within the expected delivery timeframe, we will:

Contact the carrier to track the shipment
Send a free replacement or refund the order if confirmed lost

Please notify us within 14 days of the estimated delivery date.

4. Exchanges (Size or Color)

We currently cannot offer direct size or color exchanges. Please double-check the size chart or product details before ordering.

5. Order Cancellations

Orders can only be canceled within 2 hours of purchase. Once an order is sent to the warehouse for packing, we are unable to make changes or cancel it.

6. Shipping

Free standard shipping on all orders to the contiguous United States
Orders are processed within 1–2 business days
Items from US warehouses typically arrive in 3–7 business days; items from overseas warehouses typically arrive in 12–20 business days
The ship-from location and delivery estimate are shown on each product page before you buy
A tracking number is emailed once your order ships

See our Shipping Policy for details.

7. Refund Process

If a refund is approved:

Refunds will be issued to your original payment method
Processing time may take 3–7 business days, depending on your bank or payment provider

8. Contact Us

If you need assistance with a return or refund, please use our contact form.

We'll respond as quickly as possible to resolve your issue.

Business Information

Hurah Shop is operated by Hurah LLC.

30 N Gould St, Ste N, Sheridan, WY 82801, USA